General contracting conditions - Arrozúa

General contracting conditions

Below is the contractual document that will govern the contracting of products and services through the website, property of ARROZUA, SCA (hereinafter the provider).

The acceptance of this document implies that the user:

  1. You’ve read, you understand and you’re agree with this text.
  2. That he is a person with sufficient capacity to contract.
  3. That he assumes all the obligations set forth herein.

These Conditions will have an indefinite validity period and will be applicable to all contracts made through the provider’s website

The provider reserves the right to unilaterally modify said Conditions, without this affecting the goods or promotions that were acquired prior to the modification.


On the one hand, the supplier of the goods or services contracted by the user is:

Domain name:

Corporate Name: ARROZUA, SCA

Trade Name: ARROZUA

Registered Office : FINCA VETA LA MORA, S/N

NIF: F91467084

Telephone: 954777564


Registration registration data: registered in the Central Unit of the Registry of Andalusian Cooperatives, sheet UCRCA 200155, entry number 4.

and from another,

The user, registered on the website by means of a username and password, over which he has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.


The purpose of this contract is to regulate the contractual relationship of sale born between the provider and the user at the moment in which the user marks the corresponding box during the online contracting process, as a sign of conformity.

The contractual relationship of sale entails the delivery, in exchange for a certain price and publicly exposed through the website, of a specific product or service.


The contracting procedure can only be carried out in the Spanish language. If it could be carried out in another language, it will be indicated before starting the contracting procedure.

In order to access the services offered by the provider, the user must register through the website by creating a user account. To do this, the user must freely and voluntarily provide the personal data that will be required.

The fact of registering does not oblige you to make a purchase, but it is necessary if you wish to do so.

The user will have a username and a password, committing to make diligent use of them, and not to make them available to third parties, as well as to notify the provider of the loss or theft of the same or possible access by a third party. unauthorized, in such a way that it proceeds to the immediate blocking.

The user may not choose as user name words that are intended to confuse others by identifying him as an integral member of the provider, as well as profanity, insulting expressions and, in general, contrary to the law or the requirements of morality and good manners.

Once the user account has been created, it is reported that in accordance with the requirements of art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:

  • Choose the product you are interested in
  • Select that product and add the item to the shopping cart
  • You can continue buying new products or press the button to process the purchase
  • Next, optionally, you must complete the shipping address, billing, type of shipment and payment method
  • Confirm your order

In any case, the provider’s contracting platform will inform the user, once the contracting procedure is finished, via email regarding all the characteristics, price, forms of transport, contracting date and estimated delivery of the contracted product or service.


The delivery of orders will be made at the delivery address freely designated by the user. In this way, the provider does not assume any responsibility for when the delivery of the product or service does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the user. shipping company, assigned for this purpose, as is the absence of the recipient.

Notwithstanding the foregoing, the provider must adopt the measures required of a diligent merchant so that the delivery can be made within the agreed time, and if not, as soon as possible, to the satisfaction of both the sender and the recipient, for which reason it may not liability against the provider.

In the event that the contract does not entail the physical delivery of any type of product and that they are directly downloaded from the website, the provider will previously inform the user regarding the procedure that must be followed to carry out said download.

The provider undertakes that said applications are free of viruses or any other malicious content that may affect the proper functioning of the equipment on which it is installed. Likewise, the provider is not responsible for uses other than those to which said applications may be applied or for the lack of the minimum system requirements that are established.


The prices indicated for each product do not include Value Added Tax (VAT) or other taxes that may be applicable and in any case will be expressed in the Euro currency (€). Said expenses, unless expressly stated otherwise, do not include shipping, handling, wrapping, shipping insurance or any other additional services and annexes to the product or service purchased.

The prices applicable to each product will be those published on the website and applied automatically by the contracting process in its last phase. The client assumes that in any case the economic valuation of some of the products may vary in real time. In any case, this will always be previously communicated to users.

For any information about the order, the user will have the customer service telephone number or the email address of the provider indicated above. In any case, the order number that was assigned and indicated in the purchase confirmation email must be indicated in the subject of the message or to the telemarketer.


The user will have a period of 14 calendar days from the date of receipt of the product to return it. Unless the return is made due to defects in the product, the expenses related to the shipment will be assumed by the user. In any case, the product must be returned in its original packaging and in perfect condition.

The right of withdrawal may not be applied to software applications that are directly downloaded through the portal or that are personalized products or that for reasons of hygiene or other legally contemplated exceptions are not subject to this right.

Information on the exercise of the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day of receipt of the product.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email from the provider indicated above). You can use the model withdrawal form below, although its use is not mandatory.

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period of 14 calendar days expires.

dispute resolution

You can access the European Union’s online dispute resolution platform via the link: .

Consequences of withdrawal:

In the event of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement. We may withhold the refund until we have received the goods subject to withdrawal.

Withdrawal form template

(you only have to complete and send this form if you wish to withdraw from the contract)

  • For the attention of (insert the employer’s name, full address and, if available, fax number and email address here):
  • I/we hereby notify you that I/we withdraw from our contract for the sale of the following good/provision of the following service.
  • Ordered on/received on.
  • Name of the consumer and user or consumers and users
  • Address of the consumer and user or consumers and users
  • Signature of the consumer and user or of the consumers and users (only if this form is submitted on paper)
  • Date


All products offered through the website are completely original, unless otherwise indicated in their description.

The provider guarantees the quality of the products it covers, in the legally established terms and periods, from the date of delivery.

Deficiencies caused by negligence, blows, improper use or manipulation, incorrect installation, or materials subject to wear due to normal use are not included.

In those incidents that justify the use of the guarantee, the repair, replacement of the item, reduction or return will be chosen, in the legally established terms.

To make use of the guarantee within the established legal term, it is essential to present proof of purchase.

To make the guarantee effective, contact us at the phone or email of the provider indicated above.


These conditions will be governed or interpreted in accordance with Spanish legislation in what is not expressly established. The provider and the user agree to submit any dispute that may arise from the provision of the products or services subject to these Conditions, to the Courts and Tribunals of the provider’s domicile.

In the event that the user is domiciled outside of Spain, the provider and the user expressly waive any other forum, submitting to the Courts and Tribunals of the provider’s domicile.